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BOOKING AND PURCHASE OF ELECTRONIC TICKET

“SHIRAK AVIA’ air company offers its passengers opportunities of cutting-edge technologies for air ticket (E-ticket) purchase. Today this is the most popular and the most convenient way for the passengers to get a ticket. All leading air companies in the world use this method.

What is an electronic ticket?

An electronic ticket is one of the forms of the ticket used instead of paper form, allowing an easier and more comfortable preparation for Your flight. All travel data, including information of payment via Credit Card (CC), are stored in your bank data base and the air company’s booking system. You can easily print your itinerary with the flight information from home or from office.

Ensure the benefits of an electronic ticket by booking your next flight on our website or in air company’s any sales office. E-tickets can not be lost or left somewhere. It can not be stolen. You will save not only your time, as you do not need to go to sales office for the paper ticket, but also your finances, since the price for the tickets on the website is lower.

Only your passport is required for check-in for the flight. But we recommend you to have a printed copy of your itinerary. You may need to show it to the security services at the Airport and the border control service during passing passport control. 

E-ticket, just like its paper form, is considered to be an official document, confirming an Agreement between the passenger and an Air company.

An itinerary is considered as an official confirmation for flight purchase. It is sent to your email address immediately after payment for the flight has been done.

The following Credit Cards are accepted for payment on our website

 

Advantages of buying a ticket on the website

Online booking and credit card (CC) payment is available on our website www.shirakavia.am 24 hours a day, 7 days a week, without necessity to contact sales offices, which allows you to.

  1. Save your time.
  2. Choose the optimum price for you.
  3. Buy ticket for a better price (for the most of the routes the fares on the websites are lower than it can be in the offices).
  4. Do not have to pay for service charges, charged by the most sales offices.
  5. Receive your itinerary on your email address, provided during booking.
  6. Have chance to make payment not only for your ticket, but also for your family and friends.
  7. Have chance for on-line check in for the flight directly on our website.
  8. Have chance to arrange for refund of the tickets without applying to the offices.

 

Booking tickets online

We offer you online booking and online payment services for “SHIRAK AVIA” air company regular flights.

Here you can book tickets and make payment for it via VISA or MasterCard anytime convenient for you.

Take the following steps to book/ pay for the tickets online

  • Select the flights, payment method and price of the trip.
  • Fill in passenger information.
  • Fill in contact information.
  • Fill in credit card details and pay for the booking.

Please pay attention to the following restrictions during booking process:

  • Online booking and payment for the trip is not possible 3 hours before departure of the intended flight (in this case you can get tickets in the airport during check-in if there are any available seats for that flight).
  • After completing booking, check your email, which was provided during booking process. A confirmation letter stating the creation of the order will be sent to that address, (including the payment code).
  • Pay attention to the time limit generated by automated booking system for making payments: Time limit for paying via Credit Card is 20 minutes from the start of the booking. When the time limit expires the booked but not paid seats will be void automatically.

Rebook of the tickets purchased on the website  

1. Date / flight change in e-ticket.

Date / flight change of the tickets issued for the “SHIRAK AVIA” LLC flights and paid via Credit Cards directly on the website, can be done through a new service available on the website. The procedure of changing the date/flight on the website can be found here:

Please be aware that in case of complicated rebook fare rules, changes can be done only by applying to the offices. Change difficulty level and possibility to change date/ flight on the website is defined by the booking system.

 

2. Other changes in e-ticke.

  • Route change.
  • Change of passenger’s documents.
  • Corrections in the name and document number of the passenger.

In order to make changes mentioned in the clause2, it is necessary to apply in person to the head office of the company, 0042, RA, Yerevan, “Zvartnots Airport”, Isaak Gasparyan str. 30, or contact online sales dispatcher, Tel +374 15435301, Email: booking@shirakavia.am.

Applicable Carrier charges for untimely changes in the transportation, as well as additional fees for upgrade of the tariff (if it is foreseen by fare rules) are also charged in cash at the office or online via credit card.

You can get description of fare rules applicable to your tariff during booking process at selection of the trip price.

 

Refund of tickets purchased on the website  

Refund of financial means for unused ticket purchased via credit card on the website

The calculation of the refund amount is proceeded in accordance with fare rules applicable to the ticket. You can get description of fare rules applicable to your ticket during booking process at selection of the trip price.

Please be aware that taxes charged at the purchase of the ticket are NON-REFUNDABLE

Regardless of the selected refund method of the ticket, due to refund amount is transferred to a processing center the next business day after refund process is completed. The refunded sum is transferred to the bank account which was used for payment, within 3-20 days (the terms depend on the issuing bank)

The procedure for filling out an application for refund of tickets purchased on the website 

In order to process a refund of the ticket purchased on the website it is necessary to:

Fill in an application form for cancelation of the ticket. You can have the description of how to fill in the application above. Herewith, for processing refund of the ticket on the website (through filling in an application form for canceling the ticket) a fee from refund amount will be charged for each segment of the route.

After completing the refund process, financial means subject to refund will be transferred to the requisites provided by you within 5-10 business days.